Complaints over the durability (or lack thereof) of Jawbone’s UP wristband have led the company to the unusual move of promising refunds to all customers — even if they decline to return the device to Jawbone. Jawbone says current UP owners can keep their wristbands, according to TechCrunch, so long as they promise not to sell them on eBay or otherwise profit from it. A letter from the company’s CEO lays out the plan and promises that Jawbone is retooling to fix the issues.
The actual developer of the free software is Jawbone. The program relates to System Utilities. The most popular versions among Jawbone Updater users are 1.6 and 0.1. This free PC software was developed to work on Windows XP, Windows Vista, Windows 7, Windows 8. Supported Jawbone models: Jawbone UP24, Jawbone UP2, Jawbone UP3, Jawbone UP4. Find Jawbone allows you to easily find your lost Jawbone around you before the battery runs out. The app itself uses Bluetooth radio signals to pick up your lost Jawbone device and then provide an easy way to guide yourself to its general location. Jawbone UP Updater 1.3 for Mac can be downloaded from our website for free. The software lies within System Tools, more precisely Dashboard Widgets. This free Mac app is an intellectual property of Jawbone. On Windows, the Jawbone updater will try and launch the Jawbone website on first launch. When this happens, simply close the browser. The Jawbone software will be running in the system tray next to the clock. You may have to click an arrow to display hidden items. Attention Mac Users.
Meanwhile, all pending orders for the Jawbone UP have been canceled, and Jawbone offers existing users a choice of cash refunds of US$109.43 or Jawbone.com credit of $150.
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The Jawbone UP wristband fitness tracker has received generally good reviews, but many users have complained that the hardware fails after a short period of time. In response, Jawbone has withdrawn UP from circulation until it can sort these issues out. This recall/refund scheme will no doubt cost Jawbone a great deal of money, but it may be an acceptable tradeoff if the company reaps enough goodwill in return.
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In an official statement Jawbone CEO Hosain Rahman says “We recognize that this product has not yet lived up to everyone’s expectations – including our own – so we’re taking action.”
Earlier this year, we unveiled Jawbone’s vision to help people live a healthier life with UP. We’ve been thrilled by the passionate response to this product. We heard from tens of thousands of you through emails, tweets, blog posts and on our forums about how you’re changing your lifestyle and becoming consumers of your own health. In just four weeks, UP users have collectively taken over three billion steps, gotten more than 300 years of sleep and captured hundreds of thousands of meals.
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While many of you continue to enjoy the UP experience, we know that some of you have experienced issues with your UP band. Given our commitment to delivering the highest quality products, this is unacceptable and you have our deepest apologies. We’ve been working around the clock to identify the root causes and we’d like to thank everyone who has provided us with information and returned their bands to us for troubleshooting. With your help, we’ve found an issue with two specific capacitors in the power system that affects the ability to hold a charge in some of our bands. We’re also fixing an issue with syncing related to the band hardware. Typically, these issues surface within the first seven to ten days of use. The glitches are purely performance related and do not pose any safety risk.